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Asking for reviews from customers is i of today's almost powerful customer conquering and retentivity strategies. That's because online reviews tin do wonders for your company.

They help build your online reputation, bring a lot of brand credibility, and provide the kind of social proof needed to influence consumer behavior.

Downloaded the study? How to Interpret Your Reputation Score

Having more reviews is much amend than having fewer reviews — unless, of course, well-nigh of your reviews are negative. Having a few reviews is better than not having any at all.

According to Online Reviews Statistics, iv in 5 Americans read reviews before making a purchase decision.
79% do so to brand sure the product or service is good, 61% read reviews to make sure the product or service works, and 53% read reviews to make sure they don't go ripped off.
83% of shoppers detect new products every calendar month through reviews. Moreover, seven% of consumers need to read at least 20 reviews before they put enough trust in a visitor.

Reviews are also one of the biggest factors influencing a visitor's local SEO performance.

From this perspective, it makes business sense to learn how to ask for reviews from customers and ensure a steady stream of more and better reviews. After all, when y'all're already delivering experiences that customers love, they won't hesitate to vouch for y'all. All you have to do is ask. Oftentimes, this is the all-time mode to go more reviews .

This online review direction tactic holds truthful whether your starting point is zero or if you already have a hundred reviews. Asking for reviews from your customers — assuming you lot're not doing information technology in an overly aggressive manner or in exchange for a reward (quid pro quo) — is a strategy that tin can benefit businesses of all types and sizes.

Benefits of Asking for Reviews

Reputation boost. A stream of 5-star reviews from customers helps showcase your business organization and creates powerful social proof for inspiring shopper confidence and driving sales.

Higher ratings. According to consumer shopping decisions enquiry, the average rating of reviews generated from review requests (businesses asking for reviews) is iv.34 stars out of 5: higher than the boilerplate rating of unprompted reviews (3.89 stars out of 5).

Brands that know how to ask for reviews also tend to produce reviews that have a higher pct of 5-star ratings; these are likely to remain steady over time. Unprompted reviews, on the other hand, claim a larger share of 1-star ratings; over time, the overall rating tends to drop.

Instant outreach. Proactively asking for feedback helps strengthen customer relationships — and connects your business to the voices that matter the most.

Knowing when and how to ask for a review tin can also activate your make promoters. Past encouraging them to write reviews, yous can convert your happiest, most satisfied customers into vocal promoters and word-of-oral cavity catalysts who'll put in a good word near your visitor on business review sites on the summit business directory listing.

Amplified search presence. Google and manufacture experts say that a company's review signals — such every bit review count, ratings, and review text — are factored into organic and local search rankings. This ways more reviews will help you rank higher in search results, making information technology easier for potential customers to notice your make.

Research also shows that an increase of ane to viii reviews can lead to pregnant improvements in conversion rates. If review volume increases by eight to 100 reviews, you can expect an increase in natural search traffic.

Longer shelf life. Like tweets and Facebook posts, client reviews can be used as data assets for your marketing efforts. Reviews, however, have a longer shelf life.

18 minutes is the median lifespan of a tweet. 75% of engagement with a Facebook mail service occurs within the first 5 hours. Every bit for reviews' shelf life? It's around iii months . 69% of consumers believe that merely reviews older than 3 months are no longer relevant.

Simply put: what customers said on Yelp or Tripadvisor two weeks ago is likely to carry more weight than what some other customer said on Twitter or Facebook two days ago.

If you're already trying to monitor social reviews and engaging with social media users in conversations about your brand, you might every bit well learn how to enquire for reviews, too. Given their long shelf life and unique ability to expand your digital footprint, reviews should serve every bit an integral function of your marketing infrastructure.

How to Ask for a Review: Keys to Success

And so, what's the all-time way to achieve out to your customers and inquire for a review? Hither are the keys to success, along with best practices and techniques, to help yous accomplish the best results and optimal response rates.

Ask for Reviews via E-mail

1 of the most constructive ways to generate new reviews is through review request email campaigns.

The campaigns ordinarily take on the class of customer surveys. Other times, the email message is much simpler and more straightforward, containing a link to a page where the recipient tin write a review.

If you're simply getting started with asking for reviews, e-mail should exist at the peak of your list of channels. According to customer reviews research, as much equally lxx% of reviews come from post-transactional review request emails.

Request for reviews via email also ways you lot can tie your reviews to transactions that actually happened (transactions through which yous are able to collect client email addresses) — lending valuable authenticity to your reviews.

Moreover, email requests for reviews enable you to evaluate customer loyalty and satisfaction levels, as well equally identify customers who are likely to recommend your business organisation to others versus those who aren't.

Best Practices: Asking for Reviews through Electronic mail

Know your goals. What practise you want to attain apart from generating new reviews? Are you lot trying to measure loyalty? Or do you want to become feedback on how you're doing with customer service? Just by identifying your goals from the very start will yous be able to ask the right survey questions and collect the right information.

For a more comprehensive guide, read our post on the best customer feedback questions examples you can ask in these types of surveys.

Personalize your electronic mail. Put conscientious thought into your review asking emails and write them in a way that individually acknowledges each recipient. You can blueprint the most dazzling email in the world, but you won't achieve loftier open rates and response rates if the message feels cold and impersonal from the starting time.

Keep it short. When was the terminal time you lot took a 30-minute survey? Probably never. If your own review request email or survey takes as well long to complete or even read, you run the risk of respondents abandoning it earlier completion.

Proceed your message brusque and simple. Avoid unnecessary questions or phrases that your customers are unlikely to understand. If you would like them to review your business organization on a specific website, say and so explicitly and provide clear instructions on how to practice information technology.

If you're going to inquire for a rating, ask right abroad. Some companies leave it until the end before they ask for a review score or star rating. But this isn't platonic. Why? Because it's a crucial question or asking that practically demands a gut reaction, and if you're going to ask for a rating after a v- to 10-infinitesimal round of less important questions, at that place'southward a chance that you might invalidate the customer's response.

Have middle options. If y'all're using a rating calibration in your review request campaigns, provide a centre category or neutral selection. It gives respondents a kind of "out" if they are non certain how to respond or if they happen to take mixed feelings or sentiment. More importantly (and this is backed past research studies), centre options result in amend, more accurate data.

If you're non using scales, you should stick to "Aye" or "No" questions, or provide pre-selected / multiple-pick answers. Even if your questions require responses that are a trivial fleck more elaborate, provide pre-selected answers that are easy for respondents to understand and choose from.

Respond immediately if necessary. If you receive negative feedback after asking for reviews from customers, act speedily and respond to let them know yous are working on the problems they pointed out. Whether you're making a phone telephone call or sending an email, do then in a timely way; otherwise, you run the take a chance of leaving an unhappy client stewing and potentially deciding not to visit your business again.

Test, measure, and adapt. You can't ask for reviews and launch a review asking entrada then exit it running untouched for the next several months. Test, measure, and conform to achieve the best response rates and collect the most useful feedback. Today's client-driven market is a dynamic 1, and, every bit previously mentioned, people'due south interactions and experiences with your company will inevitably vary, specially over fourth dimension.

How to Inquire for a Review: Use These Templates for Email

Not certain what to write in your review request messages? Here are some subject line and message ideas that hopefully will requite you some inspiration.

Subject line templates and examples

"How did we practice?"

"Nosotros'd dear to hear your feedback!"

"Got a minute to share your experience with (Company Name)?"

"Nosotros want your feedback."

Message templates and examples

"Hi (Kickoff Name of Customer), Thank you for visiting (Business Proper name)! It was our pleasance helping (service you provide). Reviews help our business build an online presence and helps others acquire about united states of america. Would you be willing to take a few minutes to go out the states a review? Yous can click this link (direct URL to your review website contour) to leave us a review. Thank you lot in advance for taking time to share your feel. Nosotros appreciate your business organisation!"

"Howdy there, (First Name of Client)! I promise that your recent visit to (Business organization Name) exceeded your expectations. We would appreciate information technology if you would accept a few minutes to share your experience on one of the review websites linked to in this email. Your feedback helps us improve our ability to provide yous with the best service possible. To write a review, click one of the links below and you will be sent straight to the correct page for posting your review. Give thanks yous once more for your support. (direct URLs to your review website profiles)"

"Hi (Kickoff Proper name of Customer)! Thank you again for choosing (Business Proper name). Information technology'due south our priority to continue providing top-notch service to customers like you. Please leave usa a review on our profile on (review site, with direct URL to review website profile). It will merely take a minute, but your valuable feedback will assistance u.s.a. improve and make a huge difference to our company. Thank you!"

Bonus content: Visit this folio to download even more review request templates for your marketing team and location managers to apply.

Asking Reviews via SMS

Did yous know that 56% of all online reviews are posted from mobile devices?

It's not a large mystery why. The age of voice dictation typing and tweet-sized reviews has also ushered in the power for consumers to engage with brands and write reviews straight from their phone or tablet.

If you lot ship customers a text bulletin survey or a review request via SMS, there's a better adventure they'll click on that link than emails. Text messages are opened at a 98% rate, whereas electronic mail typically has a 40 to fifty% open rate. Additional enquiry shows that ninety% of SMS letters are read within 3 minutes.

Still, crafting your review request for SMS requires conscientious idea — mayhap even more than so because of this channel's grapheme limitations. Hither are a few review or feedback SMS templates to assistance you achieve high response rates.

How to Enquire for Reviews: SMS Templates

How to inquire for a review with a text message? Hither are some actionable feedback SMS templates to inspire your text surveys and review request campaigns via SMS.

"Thank you for existence a customer." This basic template is neat to assistance you get started. Information technology doesn't crave your client to give up a lot of information or make a big try to post a review. "Hey (Starting time Name of Customer), thank you for visiting (Business organization Name) today! To help us all-time serve y'all and others, could you click on this link (review website profile link) to respond one question nearly your experience today? Thanks!"

"Will you review u.s.a. on (Review Site)?" This template helps yous increase your reviews on a specific online review website where you might exist performing poorly. "Hi (First Name of Customer), give thanks you for doing business with united states. Practise you have 1 minute to exit a review on (review site) about your experience with us? Merely go here: (review website contour link). Thanks for your help!"

"Review our location." Thank your customers for visiting your outlet or local branch and ask for a review also. "Hello (First Proper name of Customer), thank y'all for your recent visit to our location in (City). Nosotros here at (Concern Name) want to provide you lot with the best experience possible! To assistance united states, please take a moment to leave your feedback. Click here (review website profile link) to review. Thank you."

"Your opinion matters." Establish a stronger human relationship with your customer by allowing them to feel similar they have a voice. "Hello (Kickoff Name of Client), your stance matters to usa. Could you take 1 infinitesimal to leave united states feedback on your visit to (Business Proper name)? This link will take you to a quick survey with 3 questions. We appreciate your help!"

Bonus content: Visit this page for more than SMS templates for requesting reviews .

Pattern Landing Pages for Collecting Reviews

In guild to generate new reviews, improve their customer experience management efforts, and collect valuable feedback, more than and more companies and marketers are creating their own dedicated landing pages for reviews.

Information technology's a great fashion to encourage customers to be more than vocal nigh their experiences. These landing pages can be facilitated through the use of review generation / local SEO software , survey forms, an embedded reviews widget on your company website — or you tin likewise build one on your ain.

One time y'all have set information technology up, place fundamental touchpoints at which y'all can most effectively drive customers to the page. Yous can fifty-fifty share the link to the folio across your social media profiles or give customers a friendly reminder in mail service-transactional situations.

asking for reviews landing page

Larn How to Ask for Reviews at the Signal of Sale

A more immediate, personal, and straight way to ask for reviews from customers is to make the request at the indicate of auction or care.

Picture this scenario: during checkout or towards the end of a customer'due south visit, you lot paw over a device, like an iPad or tablet, to your customer so that they can fill out a short class. Any feedback they share through the grade can and then exist gear up up to be published as an online review.

Asking for reviews at the indicate of sale is a bully way to capture actionable reviews and client insights only moments after the crucial sales or care experience. It'southward besides a valuable opportunity for your business to strengthen your customer relationships. Not to mention, information technology'southward a useful review request tactic in situations where you don't withal take your customer's contact information.

Pro tip: When using a device to request feedback at the point of sale, avoid asking customers to log into their personal review website accounts and getting them to write their review on the spot. Instead, stick to a elementary course with only a few blank fields to fill, or use a "kiosk fashion" plan that lets you send the actual review request afterwards, through SMS or email.

This strategy minimizes privacy and security concerns, while too preventing reviews from being generated using the same IP address as your business organisation location. It as well lets customers deed on the request at their ain convenience, using their own devices.

Use Review Asking or Review Generation Tools

If yous're managing a company with multiple business locations, an efficient way to ask customers for reviews is by using review request or review generation tools usually plant in reputation management software .

The Ask Tool from ReviewTrackers, for example, allows you to generate new reviews through email campaigns, SMS, on-site kiosks, and customizable landing pages.

Automate Your Review Requests

For the efficiency-minded, a little automation tin assistance get more review generation work done faster. Customers who automate their review requests can often double or triple their review volume — minus the time and resources spent on manual work.

If you lot already accept a programmer team in place, run across if you can find ways to integrate your organization'due south customer human relationship direction (CRM), support ticketing, social media listening, or sales commerce platform with any procedure, tool, or workflow y'all accept for requesting reviews from customers.

For example: you tin can automate sending review requests afterwards a closed Salesforce opportunity or a solved Zendesk ticket.

Or take it to the next level by harnessing the ability of automation platform Zapier , with which ReviewTrackers has an integration. For example: anytime a new customer enters Salesforce, Zapier can trigger a review request email to be sent using ReviewTrackers.

Case study: Read how DecisionOne Dental Partners grows its online presence by creating customizable review request campaigns delivered automatically via electronic mail and SMS .

Use your tablet POS system to capture customer contact information and send an firsthand SMS review request.

How to Ask for Reviews on Specific Review Websites

If you're looking to grow your make presence on specific review sites, information technology makes sense to let your customers know. A hotel concatenation, for example, may have enough reviews on Tripadvisor, only non quite enough on Google or Facebook. Read on for guidelines and best practices in how to ask customers for reviews on specific websites.

How to Go More than Google Reviews

According to Online Reviews Statistics, Google is outpacing other business review sites like Yelp, Tripadvisor, and Facebook in terms of growth in online reviews. This is why proactively requesting customers for Google reviews has go a become-to marketing strategy for top brands and businesses.

Here are some helpful tips on how to get Google reviews.

Create a Google Business organization Review Link

Creating a unique link and sharing it with your customers encourages them to review your visitor on Google. For detailed instructions, read this web log postal service on how to create your Google review link .

Once yous have your Google review link, you can share it on your social media profiles, in e-mail campaigns, printed receipts or customer feedback surveys, or whenever and wherever customers are likely to leave a review.

Use Google Review Stickers

Another unproblematic way to go more Google reviews is to use Google review stickers . These stickers can be plant in the Google My Concern Marketing Kit , a free resources that lets y'all create, download, and print personalized marketing materials and turn your reviews and business information into prepare-to-employ social posts, stickers, posters, and more.

The messaging in these materials centers around promoting your company using testimonials, or requesting customers to discover your business on Google and share their photos and reviews on the site.

On the GMB Marketing Kit website, yous'll find a search box where you lot can enter your business name.

If it'south already listed, y'all'll so be taken to a page with your personalized "Review Us on Google" marketing kit — posters, window stickers, table tents, social media posts, and other creative assets — which you can so asking for by mail service or download for easy press and sharing.

If you aren't notwithstanding listed on Google, you tin can go started by claiming your business listings using Google My Business . Alternatively, a local list management solution may be appropriate for larger organizations and companies with multiple concern locations.

Important Note about Review Gating or Review Solicitation

Google doesn't want businesses to discourage or prohibit negative reviews or selectively solicit positive reviews from customers.

This practice is commonly referred to equally " review gating ", and it's normally done past sending customers a feedback or survey form — be it through email, SMS, landing pages, or social media. Based on their grade responses, customers are then asked to either post a review on Google if they had a positive feel — or share details of their feedback privately if they had a negative experience.

Google review policy strictly forbids review gating. So don't do it, and don't do annihilation that tin be interpreted as review gating.

If you're unsure about whether or not your online review management and generation strategy is compliant with the policies of today's review platforms, it's all-time to commencement consult with your legal or PR teams, or work with a review technology company like ReviewTrackers .

Don't Buy Google Reviews

Another growing trend to watch out for in the online reviews space is businesses trying to buy Google reviews . This is an attempt to game the system.

In the current market, service providers left and right are offering "5-star review services," promising "quality work" with "full completed (Google) profiles and realistic photo-attached accounts." These providers also say that the "review accounts and profiles are always USA, United kingdom of great britain and northern ireland, CA, or AU."

While it sounds like a peachy, cost-effective solution for propelling your brand to the meridian of relevant search results, buying Google reviews will well-nigh certainly do your business concern more harm than good.

The practise is confronting Google review guidelines. The FTC and regulators volition also surely come after yous. Companies that were caught accept been slapped hefty fines and penalties for attempting to buy reviews ; same goes for the providers selling these services as function of their "reputation enhancement" offer.

Instead of buying Google reviews to improve your rankings and pulsate upwardly business, make the delivery to earn authentic reviews and candid feedback on Google.

How to Get Yelp Reviews

Unfortunately, unlike Google, Yelp's review policies and content guidelines prohibit businesses from request for reviews from customers.

As stated on the review website: "The businesses that exercise all-time on Yelp are the ones that provide a great customer experience to anybody who walks in the door without any expectation or encouragement that they write a review. Your best bet to go high quality and unbiased reviews about your business is to provide a memorable and amazing client experience — not by asking your customers to post on Yelp."

What yous can exercise is promote your business presence on Yelp and actively engage with its users.

Let your audience know they can notice your business locations on Yelp. Add links to your Yelp concern pages in emails, newsletters, and printed literature. Download Yelp stickers and place these collaterals in your business locations.

For more than tips on how to meliorate your business performance on Yelp, read our comprehensive Yelp for Business organization guide.

Important note: If yous're not quite certain nigh what is allowed and what isn't on the sites that you'd like to asking reviews for, piece of work with a technology partner similar ReviewTrackers. Our squad can share in-depth noesis and best practices to aid you lot stay in compliance and achieve the all-time possible results for your review generation efforts.

How to Get More than Reviews on Tripadvisor

Dissimilar Yelp, Tripadvisor allows businesses to enquire for reviews. The travel site even provides complimentary tools that you can use to promote your brand presence on the site and drum upwards more reviews. Tripadvisor stickers , for case, can help bulldoze traffic and conversions for your business organization. They're also great for encouraging reviews on Tripadvisor .

Most listings on the site are eligible for a standard set of Tripadvisor stickers, which provide basic information or calls to action. Examples include:

Hours of Performance
Free Wi-Fi
Review Us on Tripadvisor / Leave Us a Review on Tripadvisor

Depending on factors such as the listing type, bachelor features, and overall rating, some listings tin also get access to other stickers such as:

Book U.s. on Tripadvisor
Featured, Rated, or Recommended on Tripadvisor
Document of Excellence award

You tin run into which stickers are available for your concern listing past typing your business concern name in the search bar of Tripadvisor's Sticker Asking page .

How to Increment App Reviews

If you're working in the technology sector, you can besides harness the power of online reviews to bring attending to your app or software and build your community of users.

Remember: app reviews aren't just a crucial source of information for smartphone- and tablet-brandishing users looking to download their next productivity tool, game, image editor, recipe book, multimedia companion, what-have-you. They're also one of the chief factors influencing where a developer'due south app ranks in app store search results.

Asking for Reviews: Asking Templates for App Reviews

Here's a template that y'all can use to get started with increasing app reviews.

"Hello there, (User Name)! We noticed that you accept been using the (App or Software Name). If you lot are enjoying your feel, we would appreciate it if you can take some fourth dimension to leave your feedback on one of the review websites linked to in this e-mail. As we continue to release new updates for our app or software, your feedback will help us meliorate our ability to provide you with the best experience and service possible. To write a review, click one of the links and you lot volition be sent directly to the correct page for posting your review. Thank you again for your support. (direct URLs to your review website profiles)

When to Ask for Reviews

If yous're trying to get more reviews, you'll want to optimize exactly when you enquire for reviews from customers. To assistance you, we looked at a sample of over 150,000 reviews collected past ReviewTrackers. Here's a summary of our findings:

Noon to vii pm is consistently the best time when information technology comes to asking for reviews.

The two all-time times to ask for reviews are between 2-3 PM and 6-7PM. These are the times consumers are most probable to charge per unit a business on Google, which makes sense. People are often visiting businesses during their lunch break or after work, and then these hours are the exact times that consumers are reflecting on their experiences.

When not to ask for reviews? Based on ReviewTrackers data, hardly anybody is writing reviews from the expressionless hours of two AM to 3 AM. This is just common sense (although information technology's a piddling weird that more nocturnal creatures are writing reviews from 3 AM to 4 AM). But what'southward interesting is that in the morning, from the time people wake upwardly (say, vi AM to 7 AM) until lunch time (anywhere between 12 NN to 1 PM), review generation is pretty slow, at least relative to the amount of review-writing action that occurs later on lunch.

Hopefully, these findings help you plan accordingly. It'due south always all-time to examination, measure, and adjust. But if you stick to sending your review requests out in the afternoon or time them so they occur before long later on a transaction, you lot'll put your review request campaigns in a potent position to generate the almost reviews.

Other Things to Keep in Mind When Asking for Reviews

What other considerations should yous make as you learn the art of how to enquire for a review?

Know Where Yous Tin can Request Reviews

Identify review sites where your visitor is actually allowed to encourage customers to mail reviews.

As mentioned earlier, some websites like Yelp pout upon businesses asking customers for reviews or feedback. Other sites — like Tripadvisor and Google — are the contrary, with some even providing gratuitous tools for companies to reach out proactively for online reviews.

Equally you craft your review request and review generation strategy, ensure that your efforts are in compliance with each individual review site'southward guidelines. You want to be rewarded, non penalized, for asking for reviews.

What to Do After Successfully Getting a Review

Say thank you. Show customers that your concern appreciates and values feedback. And recall to always say thanks when you answer to reviews (even the bad ones) that yous receive.

Spread the word. Have you successfully generated reviews after request customers? Amplify their feedback. Become social. Share their experiences beyond your social media profiles. Tweet information technology. Put it on your Facebook Page. Upload a screenshot of the review as part of your business organisation' Instagram Stories or photograph stream.

Review sites are influential plenty, but recall that a whole lot of people, too, research data about businesses, products, and services using social media platforms like Facebook, Instagram, and Twitter.

Cyberspace Promoter Score (NPS) Methodology

Ane of the most important considerations your organisation should brand is what exactly you're going to do with the customer feedback you collect from your review requests. One helpful way to make this data useful is by connecting it with your Internet Promoter Score.

The NPS is a widely used management tool for companies looking to gauge customer loyalty. Using NPS in a survey involves asking the question, "On a scale of 0 to 10, how probable are you to recommend this business?"

The results enable firms to categorize respondents into Promoters, Passives, and Detractors. To calculate your Net Promoter Score, but subtract the percentage of Detractors from the per centum of Promoters.

Promoters (score 9-x) are loyal enthusiasts who will assistance fuel your growth past buying and referring other customers to your business.
Passives (score 7-8) are satisfied customers, but their lack of enthusiasm may return them vulnerable to offerings from your contest.
Detractors (score 0-6) are dissatisfied, unhappy customers who may impede your growth and spread negative word of rima oris.

In the context of your review generation strategy, the NPS methodology enables y'all to achieve a big-film view of the customer experience.

You tin go on your survey results internal and leverage these to accost specific issues and foster operational improvements. If you take healthy NPS scores, you can determine your level of confidence in expanding your review "asks." If customers are willing to recommend your company, asking more customers to review your business may lead to stronger online reviews and higher ratings for your business organisation.

Never Buy or Incentivize Reviews

We already touched upon ownership reviews on Google (or other review sites like Facebook, Yelp, etc.). But if you're wondering about how to incentivize reviews , our best communication is: don't.

Asking customers to review your company on Yelp or Google doesn't hateful yous should advantage those who do. It's a trick that might have regulators coming after you lot.

The Federal Trade Committee (FTC), for example, considers positive third-political party reviews every bit endorsements, and according to the agency, if there is any form of incentive or bounty or close relationship between an private giving an endorsement and a business receiving it, this should exist made explicit.

Go on in listen that the FTC too considers it illegal to incentivize reviews even if there'southward no requirement that the sentiment of the review should be positive.

Make Customers Happy

At the end of the day, the best mode to get reviews is to consistently deliver excellent customer experiences. Focus on providing what they desire and need. The 5-star reviews and testimonials may come up even without the need for you to ask. Just remember that it doesn't hurt to endeavour.

Partner with ReviewTrackers and get more than out of your reviews. Asking a demo today to learn more about how our squad can help.

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Source: https://www.reviewtrackers.com/guides/ask-customers-review/